Refund Policy

At Splendor Travel, we aim to provide fair and transparent refund procedures for all customers.

1. Eligible Refunds:

Refunds may be issued in the following situations:

Eligible cancellations according to our Cancellation Policy

Duplicate payments made by mistake

Services that cannot be delivered due to operational issues caused by Splendor Travel

Tours canceled by Splendor Travel where no alternative option is accepted by the customer

2. Non-Refundable Services:

Certain services may be non-refundable or partially refundable depending on third-party supplier policies, including:

Airline tickets

Hotel reservations

Nile cruise bookings

Event tickets

Government entrance fees

Special custom arrangements requested by the customer

Refund eligibility for these services will depend on the provider’s individual terms.

3. Refund Processing Time:

Approved refunds are typically processed within 7 to 14 business days, depending on:

Payment provider processing time

Bank processing time

International payment procedures

4. Refund Method:

Refunds will be issued through the original payment method whenever possible.

If this is not possible, Splendor Travel will coordinate an alternative refund method with the customer.

5. Partial Refunds:

Partial refunds may apply if part of the booked services has already been used before cancellation.

6. Chargebacks:

Customers are encouraged to contact Splendor Travel directly before initiating payment disputes or chargebacks.

Unauthorized chargebacks may delay future bookings and refund processing.

7. Contact Information:

For refund requests, please contact us:

WhatsApp: +201098953527

Email: info@splendortourism.com